In this German MS Answers forum thread, this is also addressed as of April 24, 2023, and on April 25, 2023, it said "The problem no longer occurs since this morning, for whatever reason. In the German Microsoft Answers forum I then came across the entry Mailansicht mit schwarzem Hintergrund – Text dadurch nicht lesbar from May 28, 2023, where it is also stated that some mails are displayed with a black background, making blue text hardly readable.Īs expected, gives no further answers either. In the above MS Answers thread, several people affected chime in, but there is no solution. From the gut feeling it could be related to the dark mode that Microsoft's developers think they have to introduce everywhere. Occurs sporadically and even seems to be changing states (sometimes white, sometimes black background). So also there the problem that mails are suddenly displayed barely readable. They were all white up until last week and now all the ones in the inbox from the same source have turned black. On tecci is already linked to the Microsoft Answers forum post Work emails showing up with a black background, where the following screenshot as well as the following error description was already posted on April 11, 2023:Įmails that previously had a white background have turned black, they randomly change between white and black for all the users that have access to the inbox. Not reproducible it happens that also Outlook on the desktop displays the mails normally after some back and forth clicking. It does not affect all senders, only a few. The display in the browser and in OWA is normal. The messages of certain senders at web.de & gmx.de are displayed in Outlook on the desktop with black font on black background.
It only affects Microsoft Outlook (probably the subscription version of Microsoft 365, Business) and only certain senders. In Microsoft Outlook, messages from certain recipients are simply not displayed legibly because the black font appears on a black background. Martin then sent me a link to German tecci's page and the article Schwarzer Text auf schwarzem Hintergrund | MS365-Business | Outlook Desktop | web.de & gmx.de, where the issue appeared on June 30, 2023. The reports from customers are piling up….
I think this phenomenon is being "rolled out" right now. The problem seems to come up from time to time, but it's quite old – but I was asked about it yesterday via a personal message from German reader Martin L. It hits sporadic some accounts and some mails, sometimes it's fixed suddenly. Incoming (html) emails from some providers are displayed with black text on a black background. Here's an issue that is probably affecting Outlook users (from Microsoft 365 Business) since long.
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